The hotel is in a great place, only a short walk from the NEC, train station & airport so is very handy if you are like me wanting to stay close to the NEC & Airport.
The staff gave a good service apart from a short wait while waiting to check-in just after 3:30pm as they only had 1 member of staff at reception.
The only other downside I had found was the bed in the room was hard apart from that the standard room I was in was of a good size.
The food & drink choice was good (although they did run out of Sambuca) and was at prices you would expect at a hotel.
For breakfast which was included there was a good choice so you didn’t go hungry.